Follow these troubleshooting steps to attempt to resolve any issues you're having with Cygnus.
Cygnus Information Console
When the Cygnus software is running, an icon will appear on the Windows taskbar (by the system date/time). Right click on the Cygnus taskbar icon and select the Info Console option to open the Cygnus Information Console.
When a simulation is running and the Cygnus cable is connected, the Cygnus Information Console gives you information about the Cygnus connections (cable and simulation) as well as lat./long., altitude and groundspeed of the simulation.
The Cygnus Information Console is a useful tool for diagnosing where the problem may be when experiencing issues with Cygnus.
Common Cygnus Issues:
- "I'm having trouble installing the Cygnus software"
- "My Cygnus info console shows my cable not connected"
- "My Cygnus software won't connect to the simulation"
- "The Bluetooth on my Cygnus Pro won't connect to my iOS device"
- "The Bluetooth connection on my Cygnus Pro keeps dropping"
- "Cygnus doesn't work with ForeFlight" (or another third party software)
- "My Cygnus is connected to the simulation, but doesn't calculate a lat./long."
- "I updated to iOS 8.3 and now Cygnus doesn't work"
Cygnus Cable/Device Connection
If the Cygnus software doesn't see a cable connected to the computer, there will be a "Not Connected" message on the cable/device connection side of the Cygnus Information Console.
- Try unplugging the Cygnus cable from both ends, and allow it a few seconds to discharge. Plug in the device end (either the Pro unit or your iOS device) before plugging the data (USB) end back into the computer.
- Try swapping the data (USB) end of the Cygnus cable to a different USB port on the computer.
Note: If using Cygnus on a larger Redbird (AATD) simulator, it is recommended that the Cygnus cable be plugged into one of the USB ports on the front panel of the computer.
- Click the link: Click for important message! (above the Restart and Quit buttons).
- A new window will pop up with a message about the Cygnus device not being connected or the drivers not being properly installed.
- Click the Take me to the installer! button to open the folder containing the driver installer.
- Launch (double click) the FTDI_Setup.exe to install the Cygnus cable driver.*
*The FTDI_Setup.exe may need to be launched twice to install. When the installer is running properly, a "command prompt" window will pop up for a moment as the installer executes, and the "Click for important message!" link should disappear from the info console.
Simulation ConnectionIf the Cygnus software doesn't see a flight running in any simulation software on the computer that it's installed on, it will show a "Not Connected" message on the Simulation Connection side of the Cygnus Information Console.
- Make sure that there's a compatible flight simulation software running on the computer that is running Cygnus.*
*Cygnus is compatible with most Windows based flight simulation software, including:
Microsoft Flight Simulator 2000-2004
Microsoft Flight Simulator X (with Service Pack 1 installed)
Lockheed Martin Prepar3D
X-Plane 9 & 10
- Try restarting the Cygnus software using the Restart button on the Cygnus Information Console. If seeing the same result, try restarting the flight simulation software then launching another flight.
If after performing the above steps, the Simulation Connection side of the Cygnus software is still showing "Not Connected";
- Open the Cygnus Activation Console by right clicking on the Cygnus taskbar icon and selecting Activation Console.
- There should be a green icon under the status section of the Cygnus Activation Console for each simulation software installed on your system.
- If there isn't a green icon next to the simulation software that is installed on your system, hit the Check Prerequisites button on the Activation Console and Cygnus should find your simulation software. *
*If the icon next to your simulation software is still red or turns yellow, it may be installed in a non-default directory or there may be additional software required to use Cygnus. Double click the option for your version of simulation software and a new window should pop up with further instructions (usually links to install extra software).
Cygnus Pro Bluetooth Connection
If you are experiencing issues with the Bluetooth connection on your Cygnus Pro, follow the instructions under each of the steps below to troubleshoot the issue.Discharge the Bad Elf Bluetooth receiver:
- Turn off the Bluetooth receiver
- Allow it to discharge for 10 seconds before turning it back on.
- Attempt to connect to the Cygnus Pro from your iOS device.
- In the Settings>Bluetooth menu on your iOS device, tap the bubble next to "Bluetooth" to turn it off.
- Leave Bluetooth capability turned off for 10 seconds before turning it back on.
- Attempt to connect to the Cygnus Pro again when the device shows up in the list.
- In the Bluetooth settings menu of your iOS device, tap the blue "i" next to the option for your Cygnus Pro unit
- Select Forget Device.
- Attempt to pair with the Cygnus Pro.*
*If the Cygnus Pro doesn't pop back into the list of "other devices" after a few seconds, reset the Bluetooth capability on your iOS device.
- Depending on the version, the firmware on the Bluetooth receiver may be incompatible with the version of iOS on your iOS device.
- Try using a different iOS device (preferably running a different version of iOS software) to attempt to connect to the Cygnus Pro.
Third Party Software Troubleshooting
If you are having trouble using Cygnus with ForeFlight (or any third party apps) on your iOS device, follow the instructions below to troubleshoot the issue.
- Go to the App Store on your iOS device and download the Bad Elf GPS app;
- Connect your Cygnus to your iOS device and launch the Bad Elf GPS app.
- If the Bad Elf app sees your Cygnus, it will be listed at the top of the main tab as "Connected".*
- Launch a flight simulation (with Cygnus connected), and the GPS Status on the main tab should switch from Searching... to Locked.
- Tap the Map icon at the bottom-middle of the Bad Elf GPS app to switch to the Map tab; which should load your simulation's location.**
*If the Bad Elf GPS app doesn't see your Cygnus cable, follow the directions in the Cygnus Cable/Device Connection section.
**If the Bad Elf GPS app loads your location correctly when ForeFlight or other third party apps do not, then try updating the ForeFlight (or other third party) app.
- If Cygnus doesn't load your simulation's location in both ForeFlight (or another third party app) and the Bad Elf GPS App, then the issue isn't tied to the application.
Cygnus Lat./Long. Troubleshooting
If the Cygnus Information Console shows as connected to the simulation but doesn't show a lat./long., follow the directions below;
- The Cygnus software requires Windows' region and language settings to be set to the U.S. standard settings for it to function normally;
- Open the Windows Control Panel (usually on the Start menu).
- Click on Region and Language to open the region and language settings window.
- Navigate to the Formats tab in the Region and Language window.
- Adjust the Format drop-down to English (United States).
- Set the date and time formats to the U.S. standard settings:
Short date: M/d/yyyy
Long date: dddd, MMMM dd, yyyy
Short time: h:mm tt
Long time: h:mm:ss tt
First day of week: Sunday
- After adjusting the region and language settings, restart the Cygnus software through the Info Console and let it reconnect to the cable and simulation.
- If after restarting the Cygnus software, the Cygnus Info Console shows as connected to the simulation but still doesn't show a lat./long., follow the Cygnus Installation Instructions to re-install your Cygnus software.
If the Cygnus Information Console displays a lat./long. and shows connected to both the cable/device and the simulation but you don't see a lat./long. on your Cygnus Pro's LED Display, follow the directions below;
- Hold the power button on the Cygnus Pro Bluetooth receiver to turn it off.
- Unplug the Cygnus Pro cable from both ends.
- Hit the Restart button on the info console to restart the Cygnus software, then open the info console again.
- Power the Bluetooth receiver back on, let sit for 10 seconds to initialize before plugging it back in.
- Plug the Cygnus Pro cable back in to the Bluetooth receiver first, then plug the USB end into the computer.
Cygnus Installation Instructions (v1.0.10)
Uninstall the current version of the Cygnus Software through Programs and Features in the Windows Control Panel before installing Cygnus 1.0.10.
- Download the latest version of the Cygnus software.
- Locate the "Cygnus1.0.10.zip" file that downloads from the link above; right click on the .zip file and select Extract All.*
*Cygnus will not install correctly if not extracted from the .zip file to a regular folder prior to running the setup.exe
- Install Cygnus by right-clicking the setup.exe program (located in the "Cygnus1.0.10" folder that you just extracted from the zip file) and selecting Run as Administrator.**
**Cygnus may not install properly if the setup.exe (installer) is not run with adminstrator rights.
- Use the standard installation settings when installing.
- After the installation wizard finishes, run the SimConnect.msi program under the "SimConnect folder" (also located in the "Cygnus 1.0.10" folder)
Microsoft Flight Simulator X Service Pack 1 must be installed for Cygnus to function properly.
- Download FSX Service Pack 1.
- Install FSX Service Pack 1 using the standard installation settings.